Thank you for returning your unused/damaged equipment to us! By doing so, we can now repair it and get it ready to be used again. Here’s the address you’ll be shipping to:
If you received replacement equipment
- Use the box that your equipment arrived in to box your equipment for return
- Complete the provided Loomis waybill
- Attach waybill and provided Technology for Living address labels to the box
If you did not receive replacement equipment
- Place equipment in a box
- Write Technology for Living address (above) on each box
If you have more than one box, please mark the boxes with sequential numbers (ie: 1/3, 2/3, 3/3)
Call Loomis at 1-855-256-6647 to schedule the pickup. Press 1 for English, then 2 to speak with an agent. Be sure to request Overnight Delivery
Account Name: Technology for Living
Call us to let us know you have shipped the equipment, so we know when to expect it.
People with disabilities have different needs when emergencies, such as fires or earthquakes, strike our communities. As part of a bigger working group, BCITS has come up with some helpful links to help inform our members.
- Emergency Planning Guide
- BC Emergency Preparedness Guide for PWD
- Back-up Power for Ventilators
- Back-up Power for Bilevels
- BC Emergency Preparedness
- Disability Alliance BC Emergency Preparedness
Hospital Preparedness Forms
These forms have been designed to aid our members in preparing for travel or hospital admissions.
Emergency Preparedness Planning Video
This video reviews the emergency plan, types of equipment and supplies recommended by the Provincial Respiratory Outreach Program of British Columbia during an emergency situation.
Links to Community Partners
- Need to find a program in BC? Contact BC211
- Post Polio Awareness and Support Society of BC
- The Amyotrophic Lateral Sclerosis Society of BC
- The British Columbia Rehabilitation Foundation
- Vancouver Coastal Health
- Muscular Dystrophy Canada
- Applied Research at BCIT
- Disability Alliance BC (formerly BC Coalition of People with Disabilities)
- Spinal Cord Injury BC
- GF Strong Rehab Centre
- Pearson Resident’s Website
- CAYA (Communication Assistance for Youth and Adults)
Provincial Respiratory Outreach Program (PROP)
Consumer Information Sites and Publications
Helpful Link (ALS)
IVUN’s (International Ventilator Users Network) mission is to enhance the lives and independence of users of home mechanical ventilation (HMV) through education, advocacy, research and networking. Check out their website.
Ventilators: Education & Set up
A variety of resources for members and caregivers to learn more about the equipment provided to them. The following videos and information sheets offer tips, tricks, and general information to develop your expertise and comfort using PROP equipment in the home environment.
How to Set the Low Pressure/ Disconnect Alarm on the PB560
Emergency Case Scenario Troubleshooting
Ventilator Circuit Adjuncts
Non-emergent Suction Procedure
Trach Care and Cleaning Inner Cannula
Bilevels: Education & Set Up
Bilevel therapy provides positive airway pressure that can aid in a person’s breathing capacity. In the community, individuals diagnosed with various conditions can benefit from long term bilevel therapy including: spinal cord injury (SCI), scoliosis, and neuromuscular disorders (NMD) such as muscular dystrophy (MD), spinal muscular atrophy (SMA), poliomyelitis (post-polio), and amyotrophic lateral sclerosis (ALS). The following videos provide information and strategies to optimize bilevel therapy use.
What is Bilevel
What to expect in an Initial Bilevel Therapy Start Up
How to Fit Nasal Mask and Pillows
How to Fit Bilevel Masks
Maintaining Your Bilevel Equipment
Cough Assist E70 Protocol
Lung Volume Recruitment Maneuver (LVRM)
Manual Cough Assist
Equipment Cleaning Ventilators
Consistent cleaning and maintenance of your tracheostomy tube, circuit, and ventilator supplies will optimize your health and prevent infection. The following videos outline PROP’s standard cleaning practices in the home environment.
Cleaning Ventilator Circuit
Equipment Cleaning Bilevels
Implementing consistent standards in maintenance and cleaning of your bilevel equipment and supplies will optimize your health and prevent infection. The following videos outline PROP’s standard cleaning practices in the home environment.
Cleaning Bilevel Parts
Cleaning Red Rubber Suction Catheters
All equipment and supplies should undergo regular and consistent cleaning schedules. The following videos outline PROP’s standard cleaning practices in the home environment.
Cleaning Red Suction Catheters
Ventilators communicate with members and care givers with visual and audible alerts. The following videos navigate through various alerts to develop your expertise and comfort when troubleshooting ventilation equipment in the home environment.
Wheelchair Wiring for Ventilators
Troubleshooting Vents: Legendair Alarms
Troubleshooting Vents: PB560 Alarms
Bilevel devices communicate with members and care givers with visual and audible alerts. The following videos navigate through various alerts to develop your expertise and comfort when troubleshooting bilevel equipment in the home environment.
Assembly of Stellar Reusable Water Chamber
Disassembly of Stellar Reusable Water Chamber
Troubleshooting Bilevels: Synchrony & Harmony II
Troubleshooting Bilevels: VPAPIII
Troubleshooting Suction Machines
Suctions units commonly develop leaks that reduce suction power. This reduction in suction may lead users to falsely believe that the suction unit requires service. The following video will outline stepwise how to troubleshoot and optimize suction power on a variety of suction units.
Troubleshooting for Suction Units
Troubleshooting on Vacu-aid Suction
Technology for Independent Living (TIL)
People living in the community in BC, who have a physical disability that stops them from living independently in their home, may qualify to receive services from the Technology for Independent Living (TIL) program. Here are some links about the program.
Opening Doors to Independence
Consumer Information Sites and Publications
The Home Adaptations for Independence (HAFI) program provides financial assistance to help eligible low-income seniors and people with disabilities in British Columbia to continue to live in the comfort of their home. As your physical needs change, so too does the need to modify your home environment. Adapting a home improves accessibility and promotes safe and independent living.
In this section you will find videos that will help you with programming some of the most common TIL devices that members of Technology for Living use.
Gewa: Opening & Closing Levels
Ameriphone: Programming Phone Numbers
Ameriphone: Erasing Telephone Numbers
Members of Technology for Living are sometimes in a position where they may not need to wait for Technology for Living technicians to service faulty equipment. A few videos below may help our members to help themselves by troubleshooting their equipment when something is amiss.
GEWA: Low Battery Alarm
X-10 – Appliance Module Troubleshooting
X-10 – Call-Bell Troubleshooting
Gadgets are an integral part of life. Many gadgets run on batteries. Here is a helpful resource to help with extending the battery life for an iPhone.