Self-Help Resources

Thank you for returning your unused/damaged equipment to us! By doing so, we can now repair it and get it ready to be used again. Here’s the address you’ll be shipping to:

Technology for Living
Unit 103 – 366 East Kent Avenue South,
Vancouver, BC, V5X 4N6
TIL (604)326-0175 PROP 1(866)326-1245

If you received replacement equipment

    • Use the box that your equipment arrived in to box your equipment for return
    • Complete the provided Loomis waybill
    • Attach waybill and provided Technology for Living address labels to the box

If you did not receive replacement equipment

    • Place equipment in a box
    • Write Technology for Living address (above) on each box

If you have more than one box, please mark the boxes with sequential numbers (ie: 1/3, 2/3, 3/3)

Call Loomis at 1-855-256-6647 to schedule the pickup. Press 1 for English, then 2 to speak with an agent. Be sure to request Overnight Delivery

Account#: F57475
Account Name: Technology for Living

Call us to let us know you have shipped the equipment, so we know when to expect it.

People with disabilities have different needs when emergencies, such as fires or earthquakes, strike our communities. As part of a bigger working group, BCITS has come up with some helpful links to help inform our members.

Emergency Planning Guide

BC Emergency Preparedness Guide for PWD

Back-up Power for Ventilators

Back-up Power for Bilevels

BC Emergency Preparedness

Disability Alliance BC Emergency Preparedness

Provincial Respiratory Outreach Program (PROP)

Helpful Link (ALS)

https://www.massgeneral.org/neurology/als/patient-education/symptom-management

IVUN’s (International Ventilator Users Network) mission is to enhance the lives and independence of users of home mechanical ventilation (HMV) through education, advocacy, research and networking. Check out their website.

International Ventilator Users Network

A variety of resources for members and caregivers to learn more about the equipment provided to them. The following videos and information sheets offer tips, tricks, and general information to develop your expertise and comfort using PROP equipment in the home environment.

How to Set the Low Pressure/ Disconnect Alarm on the PB560

Emergency Case Scenario Troubleshooting

Ventilator Circuit Adjuncts

Non-emergent Suction Procedure

Trach Care and Cleaning Inner Cannula

Backup Power Guide for Ventilators (PROP)

Legendair Cheat Sheet

PB560 Cheat Sheet

Bilevel therapy provides positive airway pressure that can aid in a person’s breathing capacity. In the community, individuals diagnosed with various conditions can benefit from long term bilevel therapy including: spinal cord injury (SCI), scoliosis, and neuromuscular disorders (NMD) such as muscular dystrophy (MD), spinal muscular atrophy (SMA), poliomyelitis (post-polio), and amyotrophic lateral sclerosis (ALS). The following videos provide information and strategies to optimize bilevel therapy use.

What is Bilevel

What to expect in an Initial Bilevel Therapy Start Up

How to Fit Nasal Mask and Pillows

How to Fit Bilevel Masks

Maintaining Your Bilevel Equipment

Backup Power Guide for Bilevels

Respironics Harmony Cheat Sheet

Respironics Synchrony Cheat Sheet

Respironics Synchrony II Cheat Sheet

Respironics System One Cheat Sheet

ResMed VPAP III ST-A Cheat Sheet

Manual Cough Assist

Consistent cleaning and maintenance of your tracheostomy tube, circuit, and ventilator supplies will optimize your health and prevent infection. The following videos outline PROP’s standard cleaning practices in the home environment.

Cleaning Ventilator Circuit

Implementing consistent standards in maintenance and cleaning of your bilevel equipment and supplies will optimize your health and prevent infection. The following videos outline PROP’s standard cleaning practices in the home environment.

Cleaning Bilevel Parts

All equipment and supplies should undergo regular and consistent cleaning schedules. The following videos outline PROP’s standard cleaning practices in the home environment.

Cleaning Red Suction Catheters

Ventilators communicate with members and care givers with visual and audible alerts. The following videos navigate through various alerts to develop your expertise and comfort when troubleshooting ventilation equipment in the home environment.

Wheelchair Wiring for Ventilators

Troubleshooting Vents: Legendair Alarms

Troubleshooting Vents: PB560 Alarms

Bilevel devices communicate with members and care givers with visual and audible alerts. The following videos navigate through various alerts to develop your expertise and comfort when troubleshooting bilevel equipment in the home environment.

Assembly of Stellar Reusable Water Chamber

Disassembly of Stellar Reusable Water Chamber

Troubleshooting Bilevels: Synchrony & Harmony II

Troubleshooting Bilevels: VPAPIII

Suctions units commonly develop leaks that reduce suction power. This reduction in suction may lead users to falsely believe that the suction unit requires service. The following video will outline stepwise how to troubleshoot and optimize suction power on a variety of suction units.

Troubleshooting for Suction Units

Troubleshooting on Vacu-aid Suction

Technology  for Independent Living (TIL)

People living in the community in BC, who have a physical disability that stops them from living independently in their home, may qualify to receive services from the Technology for Independent Living (TIL) program. Here are some links about the program.

Welcome to TIL

Technology for Independent Living (TIL) Brochure

TIL Application

TIL Door Opener Application

Opening Doors to Independence

The Home Adaptations for Independence (HAFI) program provides financial assistance to help eligible low-income seniors and people with disabilities in British Columbia to continue to live in the comfort of their home. As your physical needs change, so too does the need to modify your home environment. Adapting a home improves accessibility and promotes safe and independent living.

Home Adaptations for Independence

In this section you will find videos that will help you with programming some of the most common TIL devices that members of Technology for Living use.

Gewa: Programming

Gewa: Opening & Closing Levels

Ameriphone: Programming Phone Numbers

Ameriphone: Erasing Telephone Numbers

Members of Technology for Living are sometimes in a position where they may not need to wait for Technology for Living technicians to service faulty equipment. A few videos below may help our members to help themselves by troubleshooting their equipment when something is amiss.

GEWA: Low Battery Alarm

X-10 – Appliance Module Troubleshooting

X-10 – Call-Bell Troubleshooting

Gadgets are an integral part of life. Many gadgets run on batteries. Here is a helpful resource to help with extending the battery life for an iPhone.

Extending your iPhone Battery Life

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